Contact information
CONTACT US
Last updated: 24 July 2026
Our customer support team assists customers in all countries and regions currently served by Ploomi.
We can assist with:
• Product information;
• Product measurements, specifications or suitability;
• Country and destination availability;
• Orders;
• Tracking;
• Delivery delays;
• Taxes and import questions;
• Returns;
• Refunds;
• Damaged, defective or incorrect products.
WEBSITE
TELEPHONE
+44 7529 669651
RESPONSE TIME
We aim to respond to customer enquiries within 1 to 2 business days.
When contacting us about an existing order, please include:
• The order number;
• The email address used during checkout;
• The delivery country;
• A clear description of the request;
• Photographs or video where relevant.
LEGAL SELLER
AUREVO COMMERCE LTD
Trading as Ploomi
REGISTERED OFFICE
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
The registered office is not a customer return warehouse.
Please contact our support team before sending any return.